IT Services Seattle
Productivity and security for your livelihood
Immediate solutions for your business technology needs — serving Puget Sound businesses and nonprofits since 2008
Get answers now
(Obligation-free)
206-725-7728
Sound familiar?
We spend too much time on IT issues instead of operations.
Offload the hassle of your IT issues to experts, and free your team to focus on your operations.
Our internal IT team is struggling.
A co-managed IT plan relieves day-to-day pressures or completes a challenging project.
We need faster support with less downtime.
24/7 monitoring and help desk by a Seattle team of IT engineers catches issues before they occur.
We’re thinking of outsourcing but worry about reliability and ROI.
Transparent pricing and monthly contracts — no long-term lock-ins — ensure quality, agility, accountability.
We need better ways to protect our data.
Automatically backup your data in multiple places and retrieve it instantly to get up and running after any event.
We want to grow our IT team, but hiring in house isn’t an option.
Get the capabilities you need on demand, from local experts and with agile, monthly contracts.
We need straight answers and clear options.
You’re not in the IT business, so get jargon-free solutions that improve your outcomes,not just fix your technology.
Our current IT spend isn’t delivering business results.
Finally stop seeing IT as a cost center and realize the benefits a well-maintained infrastructure can deliver.
Fidelis Local Managed IT Experts
Technology can boost your business. That’s where our interests intersect.
A partnership with Fidelis means improvements to your productivity and an end to the expense and stress of dealing with today’s business IT. Your systems can be fully managed by our engineers, or your existing IT team can get the support they need with our co-managed plans.
Discover how our two decades of expertise can help you overcome your IT challenges.
Who we help
Business leaders
Dealing with IT issues is not a good use of your time. You need to be free to concentrate on high-level decision-making, so we prioritize system stability and end-user satisfaction, and spare you the technical jargon. This ensures that your IT is delivering optimal return on investment and minimal total cost of ownership.
Operations managers
IT should empower your team to achieve productivity and efficiency targets while staying secure and compliant. You and your team will appreciate how our Network and Security Operation Centers, plus quick on-site and remote support push technology to the background and let you focus on your tasks and goals.
IT leaders
Co-managed support fills gaps in your capabilities with immediate expertise, including 24/7 monitoring, remote access, endpoint protection, project support, vacation coverage, or any issue your team doesn’t have time or the expertise to resolve. This allows your team to be more efficient and free to work on the most important tasks.
What to know about partnering with Fidelis
We’re not in the business of selling contracts, so we don’t try to lock you into something you can’t get out of if you’re not satisfied.
You can choose to partner with us on a monthly pay-as-you-go basis for maximum agility. Our success is measured solely by your ROI — your business performance and the security and satisfaction of your stakeholders.
Why Fidelis is the managed service provider Seattle’s relied on for over two decades:
The mission is to empower you.
We’re local and we love it.
Our expertise runs deeper.
Fidelis by the numbers
180+
PNW Locations under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Community
We’re about more than just your IT
All of us at Fidelis are focused on improving the outcomes of the organizations we partner with. But we're also committed to giving back to our community through our “FiHeart” program which supports the many great people in the Seattle region serving those in need.
Applying a rising-tide-lifts-all-boats approach, we offer reduced and pro bono services to multiple nonprofits so they can invest as much as possible into those they serve.
Testimonials
The most important metric: Client outcomes
What to expect
What to expect with Fidelis
- IT becomes one less thing for you to worry about.
- You have more time to focus on your customers, employees, and operations.
- You have an expert technology partner measuring success by your outcomes.
- No jargon, no upselling, no hidden fees, and no long-term contractual lock-ins.
It’s easy
Book a call so we know how to help
Get tailored recommendations
Watch our team go to work
Stop being distracted by your IT and get back to running your business.
Gain access to the leaders in technology
Our Services
Fidelis IT services Seattle: How can your business or nonprofit benefit?
Our managed and co-managed plans deliver better outcomes for less money.
FREE guide
Outsourced or in-house IT? Download your free guide
Finding the right way to manage your technology is one of the most important decisions you can make.
Confused about whether to go with your own IT team or outsource to an MSP? This free eBook will help you decide which is best for your organization.
- Discover the pros and cons of running an in-house IT team.
- Learn the benefits and drawbacks of partnering with an MSP.
Get to know more about Fidelis IT Services Seattle
Channel Futures
Fidelis once again recognized as one of the top-performing MSPs in the world
We’re proud to have made the 2024 list of the top 501 IT service providers globally, a feat we’ve achieved every year since 2019. This includes ranking top-three in Washington state!
FAQs
Frequently asked questions
What is an MSP?
How does an MSP differ from “break-fix” services?
What factors should I consider when choosing an MSP?
What if we don’t have an internal IT team?
No problem. Our FiMSP managed IT plans can either take full ownership of your organization’s IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach.
Where does Fidelis provide services?
Does Fidelis deliver its services itself, or do you send contractors?
How long does it take Fidelis to respond if I have an issue?
Can we get remote service?
What happens if I call for help or submit a support ticket?
Which compliance standards do you cover?
How much does it cost?
Pricing for monthly FiMSP Managed and Co-Managed plans is laid in detail on our pricing page. Uniquely, we bill you in arrears, meaning if your headcount increases or decreases during a month, our billing adjusts to reflect these changes. This monthly flexibility affords your business an added level of agility.
Do you offer any kind of guarantees?
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, formerly a US Marine and currently an IT communications engineer and business owner. Fidelis has grown to a team of 25+ engineers and customer service agents working from our own building in Renton. We serve hundreds of clients throughout the Greater Seattle area, specializing in productivity and security technologies for small and midsize businesses and nonprofits. Learn more here.
Expert IT services Seattle area businesses and nonprofits have relied on since 2008
The Fidelis Consulting Team is waiting.
Get answers now
(Obligation-free)
206-725-7728