Fidelis Communicator and Ticket Portal

Fidelis Communicator

The Fidelis Communicator is a small application that is automatically deployed to the PCs that we manage. This application:

• Allows our team to communicate with you for routine maintenance items.
• Allows you to quickly find our support contact information.
• Provides easy access to self-help maintenance tasks.
• Provides a quick way to access our Ticket Portal, security awareness training portal, etc.

Ticket Portal

Need support? Our integrated Ticket Portal allows you to quickly and easily open a support request with our team.

In addition to providing opening a ticket, our portal:

• Provides real-time access to the status of your current and historical support requests.
• Allows you to add notes or attachments to tickets.
• Allows you to access reports and dashboards.

Something not working? Please give us a call at (206) 725-7728 or open a ticket via our ticketing portal.